Frequently Asked Questions
Everything you need to know about Gift Not Included, choosing your pack, and getting help with your order.
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Need Help?
Have a question about your gift or an existing order? Contact Ataro Designs. For order help, please include your order number.
Product & Pack Sizes
What is Gift Not Included?
Gift Not Included is a funny Christmas gag gift: two real Energizer AA batteries in a clear bag with a festive holiday header. The name is the punchline—the batteries are included, while the toy or gadget they might power is not.
Are the batteries real and working?
Yes. Each gift includes two working Energizer AA batteries. The joke is in the packaging, so the recipient also gets something useful.
What comes in each pack size?
Choose the number of complete gifts you need:
- Single Pack: 1 gift, with 2 AA batteries.
- 2 Pack: 2 gifts, with 4 AA batteries total.
- 3 Pack: 3 gifts, with 6 AA batteries total.
- 4 Pack: 4 gifts, with 8 AA batteries total.
The price shown for your selected pack is the total price for that pack.
Are the gifts in a multipack packaged separately?
Yes. Each gift has its own clear bag and festive header, so you can give the gifts to different people.
Gifting
What occasions is this gift good for?
It is a playful choice for Secret Santa, White Elephant exchanges, stocking stuffers, office holiday parties, and a small gift for someone who enjoys a joke.
Does it come ready to give?
Each gift arrives in its clear bag with a festive holiday header. You can give it in that packaging or add your own gift wrap.
Where is it designed and packaged?
Gift Not Included is designed and packaged in Florida.
Orders & Help
How much is shipping?
Available shipping options and charges are shown at checkout after you enter your delivery address, before you complete your purchase.
Will my order arrive by a particular date?
If you need your gifts by a specific date, contact us before ordering with your delivery location and the date you need them. Review the available shipping options at checkout.
Can I order a larger quantity?
For quantities beyond the pack options, contact us with how many gifts you need and your preferred delivery date so we can confirm availability.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you need. We will need to confirm whether your order can still be changed or canceled.
What should I do if something is missing or damaged?
Contact us with your order number and a description of the issue. For damaged items, include photos if possible so we can review what happened and help with the next steps.
How do I ask about a return?
Contact us with your order number and reason for the return before sending anything back. We can confirm the applicable return instructions for your order.
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